Open Communication: How We Stay Connected
We maintain open channels via phone, text, and a dedicated client portal. Our team responds to inquiries within two hours during business hours. For urgent matters, we provide direct access to your walker. We also share weekly summaries of your dog’s activity and any subtle changes in behavior or health. Our policy is to proactively communicate any incidents, no matter how minor, so that you are always fully informed. This commitment to transparency extends to our pricing and scheduling as well — no hidden fees or last-minute changes without notice. By keeping you in the loop, we build a partnership based on mutual respect and trust.